Online guest experience at the Zorgboog Guestcompass in healthcare 2018 Residential care organization De Zorgboog went on an ‘expedition’ in 2017. To gain more insight into what the (residential) care landscape will look like in 2030. Which concepts are...
Closer to the student Increase self-reliance March 2018 Despite many channels to communicate with the student, real contact is becoming increasingly difficult. E-mails, student portal, website, online contract management and more. Nevertheless, every student comes up...
Higher online service level with Chat or Whatsapp Chat of Whatsapp may 2018 Customers often ask us about the possibilities of entering into a personal dialogue with guests online. They find that most online channels are made to broadcast. Think of websites and e-mail,...
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