"At GuestCompass, we value REAL contact! With this in mind, we also visit our customers in person. Together with the user, we ensure that you get the most out of it. This time, Thomas is visiting De Wilmersberg and is meeting with Leonie and Myrthe!"
How has GuestCompass improved your guest journey?
We are currently using GuestCompass primarily as an online version of the information folder that used to be in the rooms. Additionally, it provides us with a way to receive feedback from guests during their stay.
Which specific feature of GuestCompass do you appreciate the most?
Currently, we value the feedback feature the most. This allows us to address any issues on the spot and during the guest's stay based on their feedback. This is beneficial for us because it allows us to address problems, and it's also great for the guest because we can do everything in our power to make their stay as pleasant as possible.
As mentioned, we currently use it primarily as a supplement to our guest information. In the future, we hope to extract more upsell opportunities and perhaps enhance the overall guest experience with it.
Given the new developments, we would definitely recommend it. There's a lot that can be done, particularly to enhance the guest experience. Additionally, it's great that we have direct lines of communication with you, allowing us to quickly connect with you when we have questions.