Feedback module

Our feedback module lets your guest know how they like their stay. Not afterwards, but now, while they are still with you.

Are you unhappy? Tell us. Are you happy? Tell the world!

Standard function from

We often see that guests do not want to ‘complain’ about certain things at the reception, but still give a negative review afterwards. This guest does report these kinds of, sometimes minor, inconveniences in our feedback module. The guest is still with you, so you get the chance to solve the problem of an unhappy guest immediately, which will make them very happy. And to up-sell to the happy guest.

How does it work?

We put the feedback in your web app. The guest gives his opinion by means of a smiley and questions. This is possible in 4 languages, NL / EN / DE / FR. 

The feedback comes from the reception for quick action, and at the end of the month there is an automatic report for the management team.

Can I adjust something myself?

The module is created and managed by us, but we can adjust the smiley type and the questions and closing plate completely for you. 

We explain how it works below. For adjustments send the form to us. 

1. The smileys

You greet your guest and ask them what their stay is like. By choosing a smiley, your guest indicates whether he / she is ‘not happy’ / ‘happy’ / ‘very happy’.

We have different types of smileys, you can see them all here:

2. The questions

After the smileys you can add a few questions.

You don’t have to, but if you do, all questions will be the same everywhere, regardless of what the guest pressed just before. So you cannot give an unhappy guest any other questions than a very happy guest.

We recommend that you don’t ask more than 3 questions. You can choose from these questions:

1. Have you been welcomed?
2. Do you like your room?
3. How do you like breakfast?
4. Do you like the facilities?
5. How do you like our staff ?
6.What do you think of our WiFi?
7.How clean was your room when you arrived?

Do you have any other question? You can submit this via the form.

    2. The questions

    After the smileys you can add a few questions.

    You don’t have to, but if you do, all questions will be the same everywhere, regardless of what the guest pressed just before. So you cannot give an unhappy guest any other questions than a very happy guest.

    We recommend that you don’t ask more than 3 questions. You can choose from these questions:

    1. Have you been welcomed?
    2. Do you like your room?
    3. How do you like breakfast?
    4. Do you like the facilities?
    5. How do you like our staff ?
    6.What do you think of our WiFi?
    7.How clean was your room when you arrived?

    Do you have any other question? You can submit this via the form.

      3.  End screen

      After filling in name and room number, the guest will sends his opinion. 

      Now a clickable plate appears that goes to where you want. Ideal for thanking the guest for their opinion or offering an upsell. 

      The questions will probably remain the same over a longer period of time, but it can be very useful to adjust the end screen every now and then, with the underlying promotion. You can adjust your strike plate on a separate page, you can get there by clicking on the button below. 

        4. The guest’s notification

        The feedback comes directly by email wherever you want. Usually that is at least the reception, because fast action is crucial, especially when the guest is not happy. But the FO / F&B and Housekeeping managers can also receive an email. 

        See the screenshot for what the notification looks like. 

        The monthly report can go elsewhere.

        4. The guest’s notification

        The feedback comes directly by email wherever you want. Usually that is at least the reception, because fast action is crucial, especially when the guest is not happy. But the FO / F&B and Housekeeping managers can also receive an email.

        See the screenshot for what the notification looks like.

        The monthly report can go elsewhere.

          Currently this feedback is only for internal use, but we are working on further developing this into a real-time Guest Satisfaction widget for e.g. on your website.

          If you don’t have a feedback module yet, or if you want to change something, please send the form below.

          Feedback module form

          Choice *

          You will now receive a End screen selected by us. We recommend adjusting it, click here

          ©® 2020 GuestCompass

          ©® 2020 GuestCompass