Higher online service level with Chat or Whatsapp
Chat of Whatsapp
Customers often ask us about the possibilities of entering into a personal dialogue with guests online. They find that most online channels are made to broadcast. Think of websites and e-mail, but also Facebook and Twitter. This means that an online conversation with the guest is not possible. This is possible by integrating Whatsapp or Chat in GuestCompass.
Benefits of Whatsapp
The advantage of Whatsapp is that you use the Whatsapp of the guest. They are familiar with and familiar with this. This makes it feel like a personal service to the customer. The tricky thing with Whatsapp is that you can only app someone whose number you first saved your phone. With GuestCompass this is not necessary. We have an integration with Whatsapp that we can put in GuestCompass on request (at no cost). Guests can then click on the Whatsapp icon in the GuestCompass and chat directly with the reception. Without saving the number first! Precisely because Whatsapp is used so much, it is pleasant for guests to initiate contact in this way.
Use of chat software
The advantage of specific chat software is that all communication is saved and you can always see what has been discussed. You can also easily add a guest after identification, so that he is recognized the next time. Communication can take place via a telephone or via the computer. Two big parties for online chat are Zopim and Tawk.to. For both chat programs we have made an integration with GuestCompass. Both Zopim and Tawk.to have an extensive dashboard in which the reception can easily keep track of what has been discussed with which guests and when. Also nice: both programs have enough functionality for free.
Test it yourself
Both integrations are currently running at different customers. Take a look at our demo (for mobile) environment or website to see what this looks like and try what best suits your needs.
Are you curious about the effect in practice or do you want to discuss your situation with us? Please do not hesitate to contact us. We like to think along with you.
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