Open sesame

Home automation and access in one

January 2019 

Your guest opens the room with his or her mobile. Then they turn on the light and choose their ideal temperature. This is all possible with the GuestCompass from Pier 7. Online contact with the guest in your own house style and brand.

Pier 7 in Vlissingen

Flushing. Pier 7 is a sand pavilion with hotel rooms built under the boulevard of Vlissingen! All hotel rooms open onto the beach. A guest steps straight into the sand from his hotel room, unique in the Netherlands.

Extra online contact moments

In addition to the first contact, a guest also receives useful hotel and environmental information, a digital reception, online room folder, access and room control and much more. With just one push of a button. The GuestCompass environment is completely in line with Pier 7’s special style and brand experience.

Claim the customer journey

A few days before arrival, every guest of Pier 7 will receive an email invitation to activate the mobile key in their GuestCompass. A nice, first moment of contact that already warms the guest to his or her stay. The guest steps into the hotel, as it were, while they are still at home on the couch.

GuestCompass is not an app

Opening the door and operating the room home automation with a web app instead of an app is unique. The guest does not have to download or install anything.

GuestCompass & GuestConnect

The option of opening a door with a telephone has been around for several years. Both at home and in hotels. However, it is hardly used by hotels and hotel guests. That is a missed opportunity, because it offers a lot of ease of use and the possibility to draw the customer journey towards you.

At Pier 7 we work together with HOTEK and ABB. Hotek supplies the cloud-ready locks that we link on our platform so that key access from the GuestCompass is possible. The room home automation, by ABB, is based on KNX, an open standard for building automation.

The GuestCompass authentication platform GuestConnect is lock independent. We can control almost any electronic lock and that applies to both existing situations and new construction. A hotel is therefore not dependent on a particular brand or the app that belongs to the brand of locks.