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News

You can read our research and industry news here first.

We are experts in online guest experience. We therefore offer you more than just an information platform and technology. We think along with you and share our knowledge. See various articles below.

Among other things about what the hotel of the future will look like. Our colleague Marjolein will find out for you in ten parts by means of a panel of hotel experts and an extensive guest survey. Are you reading?

Will the hotel room still have a minibar in 2025?

Will the hotel room still have a minibar in 2025?

Yes, but its content is changing. From research of GuestCompass shows that the minibar must be either empty or filled with the "correct" products. You can read what they are here. read more

Will the hotel room still have a safe in 2025?

Will the hotel room still have a safe in 2025?

Probably yes, but they are not very popular. Hotel guests often find lockers unthinkable. Why? You can read it here, in GuestCompass' research read more

Will the hotel still have a reception desk in 2025?

Will the hotel still have a reception desk in 2025?

Marjolein gauges: Will the hotel still have a reception desk in 2025? ''No. Research by GuestCompass shows that the reception desk ... read more

Will the hotel still have room service in 2025?

Will the hotel still have room service in 2025?

Yes, but the way hotels provide room service is changing. You can read about what is changing here, in GuestCompass' research. read more

Coffee and tea in your hotel room in 2025?

Coffee and tea in your hotel room in 2025?

Certainly! Hotel guests are always in the mood for a fresh cup of coffee or tea and are happy to put it in their hotel room. According to research by GuestCompass. read more

Does your hotel still have a room phone in 2025?

Does your hotel still have a room phone in 2025?

Does the hotel room telephone still have potential in 2025 or will it end up in the trash? We analyze trends, pros and cons and poll guests and hotel experts. read more

From Hospital-IT to Hospitality!

From Hospital-IT to Hospitality!

From Hospital IT to Hospitality! Due to the corona crisis, the new reality in the Jacob Clinic in Haarlem is no different than in most healthcare organizations in the Netherlands: patients generally no longer leave their room. Then the question immediately arises: How can you answer their questions in a customer-friendly manner and at the same time ensure that employees keep their hands free as much as possible for the extra care tasks? read more

Can you still pay cash in hotels in 2025?

Can you still pay cash in hotels in 2025?

No, usually not. Only hotels with a lot of international guests still accept cash. According to research by GuestCompass. read more

Is your hotel still using a room map in 2025?

Is your hotel still using a room map in 2025?

No; You can inform hotel guests better and faster digitally and online, according to research by GuestCompass. read more

A CRUISE SHIP AS EXAMPLE

A CRUISE SHIP AS EXAMPLE

Covid-19, which three insights can we take from the cruise ship? read more

Dynamic feedback module

Dynamic feedback module

Get feedback from your guests while they are still with you. Are you unhappy, tell us, are you happy, tell it to the world! read more

Students without keys

Students without keys

Housing association De Key and GuestCompass are currently running a pilot with “keyless” doors. Thanks to these smart door locks, students open the doors of their residential complex and of their ... read more

Use the QR code

Use the QR code

Activate the GuestCompass with a QR code and reduce paper usage in the hotel. The phone's camera can scan the QR codes. Try it for yourself! read more

Open Sesame

Open Sesame

Your guest opens the room with his or her mobile. Then they turn on the light and choose their ideal temperature. This is all possible with the ... read more

Expansion of trial in healthcare

Expansion of trial in healthcare

After a trial at one location at De Zorgboog, the use of the GuestCompass is now being expanded to three locations in collaboration with Bureauv.50 read more

80% less email, telephone and visitors

80% less email, telephone and visitors

After a few months it was already clear that GuestCompass offered a niche with regard to student communication. After a week, the test was carried out at two locations on the Prinsengracht ... read more

Chat or whatsapp

Chat or whatsapp

Most online channels are made to broadcast. Think of websites and e-mail, but also Facebook and Twitter. This makes an online conversation with the guest ... read more

KPN stops with IDSN

KPN stops with IDSN

From 1 September 2019, your telephony, alarm and / or fax will no longer function if you use ISDN lines. read more

Guest experience

Guest experience

A guests' appreciation of a hotel experience isn't measured in gadgets. What is the guest experience all about? read more

For whom

For whom

What is the added value of an online guest experience. How do you deal with this as a hotel, chain, B&B or short stay accommodation. read more

30 years online

30 years online

What does this mean for the future of hospitality? How is vacation and travel behavior influenced by the internet? What are the consequences if you do nothing? In which ... read more

Online guest experience

Online guest experience

GuestCompass enables the hotel, from small to large, and the employees to also be the guide for the guest online. In own name and ... read more

©® 2020 GuestCompass

©® 2020 GuestCompass