Despite numerous channels for communicating with students, real contact is becoming increasingly difficult. Emails, student portals, websites, online contract management, and more. Nevertheless, every student comes with the same questions. The abundance of information and data directed at the student creates a minimal experience for the student.
It has been found that after 1.5 years of using GuestCompass, there is a 80% reduction in phone calls, email traffic, and visits to the reception. GuestCompass has become the starting point for students. Whether they are looking for the Wi-Fi password, a repair request, or garbage disposal. When booking the room, every student receives the GuestCompass link for their location, so they can read and research in advance from home.
"Since the summer of 2018, we have also been sending location-specific push messages. When the window cleaners come, there is a water shutdown, or something else. This way, we can target the most relevant information for the student at that moment very specifically. From one platform, we now manage more than 15 different locations, where 40% of the information is the same for everyone, but 60% is customized. The intrinsic knowledge and experience of the on-site staff are now digitized, resulting in significant internal efficiency.
Parents exchange student De Key
Specialist in Housing Starters. Young people with limited incomes find it nearly impossible to find a place to live in Amsterdam. That's why De Key gives this group the opportunity to take their first steps in the housing market. These housing starters may include working young people, students, recent graduates, as well as young couples, refugees, youth with guidance, and teenage mothers.
Housing starters receive a rental contract for up to 5 years. They make use of everything the city has to offer and bring new energy and impulses. Meanwhile, the housing starter builds up housing duration and works towards the next step. For some, this means another social rental home in the city or elsewhere, while for others, it's housing they finance themselves. This way, new housing starters continuously get the opportunity to live in Amsterdam. Woonstichting De Key is a housing corporation with over 37,000 rental units in Amsterdam, Diemen, and Zandvoort.